Remote machine service upgraded again! Analysis can be completed quickly without being on-site.
To provide customers with faster, immediate, and convenient technical support, MA-tek continues to optimize remote access services.
Through online video and remote operation, customers do not need to go to the laboratory in person, and can instantly confirm the analysis screen with engineers and discuss test results synchronously, allowing the analysis process to no longer be limited by distance, weather, and time.
Regardless of being in other counties or cities, encountering bad weather, or being too busy to be on-site, you can flexibly arrange for analysis through remote access services, reducing transportation and waiting costs, and further enhancing overall work efficiency.
✨Four Major Advantages of Remote Access
Not restricted by location, it can be easily used in other counties and cities.
Not affected by weather, not afraid of rainy days, scorching heat, or cold waves.
Reduce traffic and waiting time, improve work efficiency
The analysis screen can be shared in real-time, facilitating team discussions.
🔬Applicable machines and factories
- Applicable machines: InGaAs, OBIRCH,ThermoELITE、SEM
- Event locations: Hsinchu, Zhubei, Tainan
🎁Event period | 8/3～10/30
During the event period, completing the remote operation experience and filling out the questionnaire will allow you to participate in the monthly lottery.
Every month will be drawn.15 customerseach receives 1,000 yuan gift cardThe more times you participate, the higher your chances of winning.
🔥Bonus gift
The total personal remote access for the month reached8 timesand complete the questionnaire to receive a reward without a draw.1,000 yuan gift cardUp to 2 times per week.
📅Lottery and Announcement Date
Lottery dates: 9/3, 10/5, 11/4
Announcement dates: 9/4, 10/7, 11/6
Experience remote access immediately for more efficient analysis.
Welcome to inquire at MA-tek service window to learn about remote access services and event details. Distance can be extended, but analysis efficiency does not have to be compromised.
🎯Event process
- Call /Make an appointment by email to confirm the time and machine.
- Contact the MA-tek representative to make an appointment.
- Confirm the date, time, and machine that can be operated remotely.
- After completing the appointment, wait for further notifications.
- MA-tek provides the meeting link and related information.
- After the appointment is confirmed, MA-tek will provide the online meeting link via email.
- The email includes information required for remote access (such as meeting time, software used, and activity questionnaire).
- Please confirm that the internet and equipment are functioning properly before the scheduled appointment.
- Connect remotely at the scheduled appointment time.
- Join the online meeting on time.
- The engineer completed the analysis according to the customer's instructions.
- During the analysis test, information can be obtained in real time, allowing for immediate discussion.
- Fill out the event questionnaire immediately after the operation.
- Please refer to the questionnaire link in the meeting email./QR code to enter; Complete the event questionnaire to provide user feedback.
- The gift vouchers will be drawn according to the event rules, and the winners will be announced on the official website, followed by a call from CS.
- The engineer sends the analysis results.
- After the remote operation is completed, the engineer will organize and send the analysis results of this operation.
- Please confirm that you have received the analysis report, and you can understand the test results or subsequent recommendations based on the content.
